When contacting Support team,Please specify :

• Your name or E-mail address , so we can identify your account
• What operating system you have (Windows 7 , Windows 8/8.1 , 10 , XP , Mac OS )
• What internet browser you use (Chrome, Mozilla Firefox , Safari , Internet Explorer 9/10/11 , Mobile)
• The section of software you were using when encountering the problem
• Tracking number or any other relevant information