When contacting Support team,Please specify :
- Your name or E-mail address , so we can identify your account
- What operating system you have (Windows 7 , Windows 8/8.1 , 10 , XP , Mac OS )
- What internet browser you use (Chrome, Mozilla Firefox , Safari , Internet Explorer 9/10/11 , Mobile)
- The section of software you were using when encountering the problem
- Tracking number or any other relevant information